Learn about our billing policies and how to manage your subscription billing.

Q: What’s the difference between annual and monthly billing?

Answer: When you subscribe monthly, you can increase or decrease your license count from month to month. You can also cancel your subscription at any time with no obligation beyond your current monthly billing period.

When you subscribe annually, you receive a 5% discount on the monthly price, but you also commit to the number of licenses purchased for a full 12-month period. You can add more licenses later on a prorated basis if you need to, but you cannot decrease your license count.

Q: Do you offer any refunds or credits for unused licenses?

Answer: No, we do not offer any refunds or credits for unused licenses.

Q: What options do I have if I’m not sure how many licenses I will need?

If you’re not sure how many licenses you will need, you have a few different options.

1. You can purchase a minimal number of licenses to start, and then add more licenses as needed on a prorated basis. This is a good option if you’re planning to roll out Kinship to your team in phases.
2. Alternatively, you could sign up for the Enterprise plan and use its Flexible Licensing benefit to cover for additional licenses you might need in the future. This is a good option if you have a fairly limited range in mind but aren’t sure of the exact number.
3. A final option is to subscribe monthly based on your number of active team members. In this scenario, you will be billed each month for the total number of active team members you had the prior month. This option guarantees that your billing will match your actual usage, but it also means the amount you pay is less predictable and could potentially be higher than you expect.
   
   

Q: Do you do any sort of “true-up” billing if we use more licenses than we purchased during our subscription period?

Answer: No, we do not do any “true-ups” or other type of retroactive billing.

Q: Which payment methods do you accept?

Answer: We accept a variety of payment methods depending on your country or region:

• United States: check, ACH, credit card
• United Kingdom: FPS, BACS, CHAPS, credit card
• Europe (EU): bank transfer, credit card
• Australia: bank transfer, credit card
• Rest of the world: wire transfer, credit card
  
  

Q: Is there a way I can have my invoices automatically paid?

Answer: If you pay by credit card, we can set up automatic payment for your invoices. You will still receive an official receipt via email for your records.

Q: Is there a way I can see my current subscription details and past invoices?

You can use our Stripe billing portal to see your subscription details and past invoices. You will need to enter your billing email on the portal homepage in order to log in.

UK Customer Portal: https://billing.stripe.com/p/login/9AQ4jv8bU4j40mI4gg

All Other Customers Portal: https://billing.stripe.com/p/login/bIY8wSgSoeNKaRy5kk

Q: How can I update my credit card information?

You can use our Stripe billing portal to update your credit card information. You will need to enter your billing email on the portal homepage in order to log in.

UK Customer Portal: https://billing.stripe.com/p/login/9AQ4jv8bU4j40mI4gg

All Other Customers Portal: https://billing.stripe.com/p/login/bIY8wSgSoeNKaRy5kk

Q: Who should I contact for billing questions?

Answer: Please contact our accounting team at accounts@kinship.io for any questions related to past invoices or payments.